Conditions of Sales: Your order will be prepared and shipped with the greatest care.  However, you assume all risk involved with ordering these consumable products, as there are too many factors that are beyond our control once they leave our care.  There are no returns, no refunds, no guarantees, no replacements.  We are not responsible for late, lost or failed delivery. All sales are final.

Fresh Orders: (Not Available Outside U.S.)

Orders shipped with Cold Ice Pack include Kefir, Viili, Fil Mjölk, Seed Miso, Kombucha, Rice or Rye Sourdoughs, Cool Rise and Cultured Crepe.  Any Order containing 1 or more of these cultures please add $13.00 to ship. This charge will cover all items in your order including any dry goods.

We ship fresh cultures on Monday, Tuesday, Wednesday and Saturday.  These are shipped USPS Priority Mail only (2-3 day delivery).  Please be sure to provide an address that will allow you to receive your order as quickly as possible, as we are not responsible for packages left out in the heat or the cold or at the post office. Please supply your email address or phone number so you can be notified when your order is shipped. A Tracking number from USPS will be emailed to you if you provide us an email address. We are not responsible when contact information is not given.  Fresh Cultures are cultured specifically for you after receiving your order so there can be a 2-3 week delay in shipping fresh cultures, depending on quantities of orders received.  Please do not call to check on your order unless it has been over 3 weeks since placing it. Due to the high volume of calls received, we ask that you use e-mail, if possible, if it becomes necessary to check on your order. Send inquiries to gemculture@juno.com .

Shipping Interruptions: Fresh Cultures will not be shipped the weeks of: January 1, July 4, November 28, December 25, 2013 and January 1, 2014.  Extreme heat/freeze will also delay shipping. (Please see Home page).

Dry Orders: ( Dry Cultures and Goods)

These are orders that do not include Fresh Cultures (See above) and are shipped USPS First Class or Priority Mail depending on quantities and what you have ordered.  Be sure to indicate the variety of items you have selected (Light, Red, Barley, Soy, Shoyu) and specify the size (11gr or 35gr PTS, Kit or Commercial size Natto or Koji).  Please provide a contact phone number or e-mail address for the dry orders.

            $0 to $6.00..............$4.00                                 $30.01 to $36.00.....$9.00

            $6.01 to $12.00.......$5.00                                 $36.01 to $42.00.....$10.00

            $12.01 to $18.00.....$6.00                                 $42.01 to $48.00.....$11.00

            $18.01 to $24.00.....$7.00                                 $48.01 to $54.00.....$12.00

            $24.01 to $30.00.....$8.00                                 $54.01 and over.......$13.00