Conditions of Sales: Your order will be prepared and shipped with the greatest care.  However, you assume all risk involved with ordering these consumable products, as there are too many factors that are beyond our control once they leave our care.  There are no returns, no refunds, no guarantees, no replacements.  We are not responsible for lost or failed delivery. All sales are final.

Fresh Orders: (Not Available Outside U.S.)

These are orders that include Kefir, Viili, Fil Mjolk, Seed Miso, Kombucha, Rice or Rye Sourdoughs, Cool Rise and Cultured Crepe.  Any Order containing 1 or more of these cultures will be $12.00 to ship. This charge will cover all items in your order.

We ship fresh cultures on Mondays and Tuesdays.  These are shipped USPS Priority Mail only (2-3 day delivery).  Please be sure to provide an address that will allow you to receive your order as quickly as possible, as we are not responsible for packages left out in the heat or the cold or at the post office. Make sure you include your contact phone number or an e-mail address we can use to contact you when your order is shipped. We are not responsible when contact information is not given.  Fresh Cultures are cultured specifically for you after receiving your order so there can be a 2-3 week delay in shipping fresh cultures, depending on quantities of orders received.  Please do not call to check on your order unless it has been over 3 weeks since placing it. Due to the high volume of calls received, we ask that you use e-mail, if possible, if it becomes necessary to check on your order. Send inquiries to gemculture@juno.com .

Holiday Interruptions: Fresh Cultures will not be shipped the weeks of- January 1, July 4, November 11, November 27 and December 25, 2008.

Dry Orders: ( Dry Cultures and Goods)

These are orders that do not include Fresh Cultures (See above) and are shipped USPS First Class or Priority Mail depending on quantities and what you have ordered.  Be sure to indicate the variety of items you have selected (Light, Red, Soy, Barley, Shoyu) and specify the size (11gr or 35gr PTS, Kit or Commercial size Natto or Koji).  It is not necessary to provide a contact phone number or e-mail address for the dry orders.

Shipping Scale For Dry Orders:

                $0 to $5.00..............$3.00                                 $36.01 to $44.00.....$8.00

            $5.01 to $10.00.......$4.00                                 $44.01 to $52.00.....$9.00

            $10.01 to $20.00.....$5.00                                 $52.01 to $60.00.....$10.00

            $20.01 to $28.00.....$6.00                                 $60.01 to $70.00.....$11.00

            $28.01 to $36.00.....$7.00                                 $70.01 and over.......$12.00

GEM Cultures, Inc.
PO Box 39426
Lakewood, WA 98496

E-mail: gemculture@juno.com

Phone: 253-588-2922